Return window
Return requests must be raised within 7 days from the date of delivery. Requests received after 7 days may be rejected.
To begin a return, contact The Grim Store support with your order ID, registered mobile number, reason for return, and required proof.
Mandatory unboxing video
A clear unboxing video is mandatory for all return, replacement, refund, damaged item, incorrect item, and missing item claims.
The video must start before the package is opened and must clearly show the sealed parcel, shipping label, outer packaging, inner packaging, product, accessories, and the issue being reported.
No return, refund, replacement, or claim will be approved without a valid unboxing video.
Return eligibility
Returned products must be unused, undamaged, unwashed where applicable, and in the same condition in which they were delivered.
Original packaging, tags, manuals, accessories, freebies, invoice, and all included items must be returned together. Products that show signs of use, misuse, tampering, installation damage, liquid damage, missing parts, or customer-caused damage may be rejected.
- Return request must be raised within 7 days of delivery
- Product must be unused and in original condition
- Original packaging and all accessories must be included
- Unboxing video is mandatory for every claim
- Final approval is subject to quality inspection
Damaged, incorrect, or missing items
If you receive a damaged product, incorrect product, missing accessory, or incomplete order, you must report the issue within the return window with a valid unboxing video.
Claims without video proof, claims where the package was already opened before recording, or claims submitted after the eligible period may be rejected.
Refund timelines
Refunds are initiated only after the returned product is received, inspected, and approved by The Grim Store.
Once approved, prepaid refunds are usually processed to the original payment method within 5 to 7 business days. COD or manual refunds may take 7 to 10 business days after bank or UPI details are verified.
Bank, payment gateway, and UPI settlement timelines may vary and are outside our direct control.
Replacement process
For approved damaged, incorrect, or eligible replacement cases, The Grim Store may arrange a replacement based on stock availability.
If the same item is unavailable, we may offer an alternative product, store credit, or refund as applicable. Replacement dispatch usually begins within 2 to 4 business days after approval and pickup or verification.
Non-returnable cases
Returns may be rejected if the product is used, damaged after delivery, missing parts, returned without original packaging, reported without a valid unboxing video, or submitted after the 7-day return window.
Refunds for shipping charges, convenience fees, COD charges, or promotional benefits may not be available unless the issue is confirmed to be from our side.
Legal note
This policy is intended for ecommerce transactions within India and is subject to applicable Indian laws, courier verification, payment gateway rules, and internal quality checks.
The Grim Store reserves the right to approve, reject, or request additional evidence for any return, refund, replacement, damaged item, incorrect item, or missing item claim.
Contact for returns and refunds
Email support@thegrimstore.com or contact customer support at +91 83191 54647 or +91 84630 81361. WhatsApp support is available at +91 83058 42625.
Include your order ID, registered mobile number, issue details, photos if available, and the mandatory unboxing video.