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Frequently Asked Questions

Answers to common questions about orders, coupons, delivery, sizing, returns, exchanges, refunds, and account management.

Last updated: 11 May 2026

Orders and tracking

After a successful order, open My Orders to see parcel status, expected delivery, and the latest admin-updated tracking message.

Coupons

Coupons must be active, unexpired, within usage limit, and valid for your cart value. If a coupon is deactivated, checkout will show that the coupon code expired.

Sizing

Check product photos, variant details, stock status, and description before buying. For electronic items, confirm the exact model, included accessories, and usage notes.